I have never met such an outstanding professional medical team who embraced us and I can only thank them sincerely for being so kind, gentle, understanding and for walking this road with me.
I was so apprehensive about the skin cancer on my nose, I knew I would need surgery and I was terrified. From the moment Dr. Neser opened her door, she smiled at me and I felt relieved as she immediately made me feel relaxed and my apprehensive feelings of fear was replaced with trust and confidence.
Thank you Carla for being such a warm, caring, calm, patient and encouraging receptionist and for doing your utmost to assist us with the administration. Your encouragement meant so much to me when I felt low and you always made time for listening to me even though you were very busy as a receptionist.
Thank you Sister Konni for your phone calls and reassurance, and for gently reminding me that my nose will not disappear or fall off when I cleaned my face. I remember how fearful I felt when I looked in the mirror for the first time when you replaced the dressings and how you reassured me that I would look beautiful after the surgeries.
Thank you to Dr. Rous (anaesthetist) for being part of this great team. I immediately felt comfortable and relaxed when you introduced yourself to me and I had complete trust in your capabilities as my anaesthetist. Thank you for going the extra mile and for treating your patients with such respect before and after surgery.
Dr. Neser I want to thank you for being such an outstanding plastic surgeon. I am very grateful that I chose you to perform these surgeries, because I think it is a woman’s worst nightmare to have facial reconstructive surgery and you showed so much compassion and empathy.
I have seen lots of unsuccessful cosmetic surgeries and as a result felt that I would never choose to have any cosmetic work done to my face. But I had to have the skin cancer growths removed and now I can only congratulate and salute you for the outstanding work that you perform on a daily basis and for helping so many other people with your excellent skills and for your compassion and love for underprivileged adults and children. I might now even consider having cosmetic surgery (ha ha) in the future thanks to your excellent skills.
Thank you for giving me back my face and for your guidance and patience during this ordeal. I have only had compliments from people, family and friends, in fact, strangers cannot believe that I had any surgery done at all on my face! Such a compliment for you and your team.
We wish you every success for your practice and for your future. Keep up the good work.
Best wishes and kind regards.
Marita and Rod Michel